Patch My PC

Account Executive (Europe)

United Kingdom - Full Time

BASE SALARY RANGE: £34,000 - £52,000 (Pounds Annually, not including bonuses (company target of 12%) and benefits. The salary range will vary based on experience and cost of living.)

Please review https://patchmypc.com/careers to learn more about our company, values, and benefits.

WHY CONSIDER PATCH MY PC?

Our team is passionate, and we live our values (https://patchmypc.com/about-us#expectations) daily. In our company, it's not a poster on the wall. Instead, we actively acknowledge and celebrate when our team members show any of our values. Our values drive how we interact and communicate as a company. If you don't align with our values, please don't apply.

ABOUT THIS POSITION:

Patch My PC is looking for an Account Executive who will work 8 AM - 5 PM Local Time, Monday through Friday. This position is fully-remote, but candidates must live and be authorized to work within the UK or Europe. 

ARE YOU?

An "A" player?
Enjoy working in a fast-paced environment?
Enjoy trying and learning new things?
Have the ability to empathize with and help others?
Avoid workplace shenanigans?

RESPONSIBILITIES:

Relationship management:
  • Serve as the lead point of contact for all of your assigned customers
  • Proactively engage with your customers to build and maintain strong relationships
  • Go above and beyond to support your customers from their initial inquiry through the sales pipeline
Customer service:
  • Respond to general queries via email, chat, and phone
  • Problem solving and non-technical issue resolution
  • Identify opportunities to create great customer experiences
Administration
  • Prepare and send quotes and invoices
  • Send license information and record welcome videos
  • Manage customer data within the CRM
Teamwork
  • Share feedback and ideas to improve our ways of working
  • Support and collaborate with your team mates

REQUIREMENTS / MUST-HAVES:

  • Minimum 2 years experience in a sales, customer success, account management, or client services role
  • Bachelor’s degree or 3+ years professional experience
  • Strong verbal and written communication skills
  • Solid experience with a CRM
  • A growth mindset with a demonstrable bias for action
  • Proven ability to juggle multiple assignments while maintaining sharp attention to detail
  • Empathy for customers and team members alike
  • Team player
  • Ability to work independently in a remote setting
  • Alignment with our values: https://patchmypc.com/about-us#expectations

EXTRA CREDIT:

  • Experience in the technology sector, particularly software
  • Start-up or growth stage experience
  • Familiarity with Microsoft products

BENEFITS

  • To view more detailed information about benefits offered at Patch My PC, please see https://patchmypc.com/careers#we-care
  • Health Benefits
  • Pension matching up to 6%
  • 3 months of paid Parental Leave
  • 25 paid time off days
  • 3 days of volunteer leave
  • Tuition reimbursement up to $5,250 a year
  • Sick leave
  • Gym Membership / Equipment Reimbursement $900 annually 
  • Life Insurance
  • Awesome technology to do your best work
  • Annual bonuses based on company goals

OTHER NOTES:

During the application and interview process, we may ask you to take a series of assessments to help us understand your potential as a great fit and, if you are hired, how we can best set you up for success.

Are you interested in joining a growing team with a great culture? We are a small, established software company with a startup feel and culture. We have a very dynamic atmosphere with a fully remote team, and there will be a lot of opportunities for personal and professional growth - not to mention all the fun things to do!

Apply: Account Executive (Europe)
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