Account Executive (Europe)

United Kingdom

Full Time

Mid Level

BASE SALARY RANGE: £34,000 - £52,000 (Pounds Annually, not including bonuses (company target of 12%) and benefits. The salary range will vary based on experience and cost of living.)

Please review https://patchmypc.com/careers to learn more about our company, values, and benefits.

WHY CONSIDER PATCH MY PC?

Our team is passionate, and we live our values (https://patchmypc.com/about-us#expectations) daily. In our company, it's not a poster on the wall. Instead, we actively acknowledge and celebrate when our team members show any of our values. Our values drive how we interact and communicate as a company. If you don't align with our values, please don't apply.

ABOUT THIS POSITION:

Patch My PC is looking for an Account Executive who will work 8 AM - 5 PM Local Time, Monday through Friday. This position is fully-remote, but candidates must live and be authorized to work within the UK or Europe.

ARE YOU?

An "A" player?
Enjoy working in a fast-paced environment?
Enjoy trying and learning new things?
Have the ability to empathize with and help others?
Avoid workplace shenanigans?

RESPONSIBILITIES:

Relationship management:

Serve as the lead point of contact for all of your assigned customers
Proactively engage with your customers to build and maintain strong relationships
Go above and beyond to support your customers from their initial inquiry through the sales pipeline

Customer service:

Respond to general queries via email, chat, and phone
Problem solving and non-technical issue resolution
Identify opportunities to create great customer experiences

Administration

Prepare and send quotes and invoices
Send license information and record welcome videos
Manage customer data within the CRM

Teamwork

Share feedback and ideas to improve our ways of working
Support and collaborate with your team mates

REQUIREMENTS / MUST-HAVES:

Minimum 2 years experience in a sales, customer success, account management, or client services role
Bachelor’s degree or 3+ years professional experience
Strong verbal and written communication skills
Solid experience with a CRM
A growth mindset with a demonstrable bias for action
Proven ability to juggle multiple assignments while maintaining sharp attention to detail
Empathy for customers and team members alike
Team player
Ability to work independently in a remote setting
Alignment with our values: https://patchmypc.com/about-us#expectations

EXTRA CREDIT:

Experience in the technology sector, particularly software
Start-up or growth stage experience
Familiarity with Microsoft products

BENEFITS

To view more detailed information about benefits offered at Patch My PC, please see https://patchmypc.com/careers#we-care
Health Benefits
Pension matching up to 6%
3 months of paid Parental Leave
25 paid time off days
3 days of volunteer leave
Tuition reimbursement up to $5,250 a year
Sick leave
Gym Membership / Equipment Reimbursement $900 annually
Life Insurance
Awesome technology to do your best work
Annual bonuses based on company goals

OTHER NOTES:

During the application and interview process, we may ask you to take a series of assessments to help us understand your potential as a great fit and, if you are hired, how we can best set you up for success.

Are you interested in joining a growing team with a great culture? We are a small, established software company with a startup feel and culture. We have a very dynamic atmosphere with a fully remote team, and there will be a lot of opportunities for personal and professional growth - not to mention all the fun things to do!

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Account Executive (Europe)

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